Shipping
& Delivery Policy
This document is
published here as per our (felazone.com) terms and conditions.
Delivery
locations
Felazone.com
ships Product(s) to most locations within India. For logistical reasons, we are
unable to deliver to some locations which are unserviceable. These locations
keep on changing and depend on serviceability by our logistics partners.
Felazone.com does
not deliver items internationally. The Buyer will be able to make purchases on
our website from anywhere in the world, however the delivery address should be
in India.
Delivery
time
Buyer can
purchase all products on www.felazone.com through online/mobile /email/ etc.
All orders will be shipped to the Buyer in the fastest time possible. Our
priority to dispatch products will be for same day or next day.
Delivery
Charges
Felazone.com
usually provides free delivery on all orders.
Cancellation
of order
Orders once
placed cannot be modified; however, the Buyer can cancel an order as per the
Cancellation Policy of Felazone.com
Failure
to receive order
The logistics
partner of Felazone.com shall make all reasonable efforts to deliver the
Products ordered by the Buyer at the address communicated by it at the time of
the placing the order. However, if the Buyer is not able to take delivery of
the Product, the logistic partner will try to deliver it three times and if
buyer is not able to take delivery then the same would be returned back to
Seller. In the event the Buyer requests Felazone.com to resend the Product(s),
the same would be resent only if the Product is available with the Seller.
Felazone.com may
dispatch the ordered Product(s) in separate parcels and on different dates.
Delivery
for Cash on Delivery Orders
All cash on
delivery order payments have to be made at the time of order delivery to our
logistics partner. The Products would be handed over to the Buyer only after
receipt of the payment for the Product(s).
Order
Tracking
We will make best efforts to keep the Buyer informed about its order. However, the Buyer can also contact us through email: care@felazone.com