Privacy Policy

Felazone.com is committed to protecting the privacy of our site visitors and customers. We ensure your information is protected while using our services. Please review our privacy policy periodically for updates and feel free to contact us at care@felazone.com if you have any questions. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. We never pass on/sell/swap your data to/with third parties for marketing purposes outside felazone.com. We can not be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the felazone.com website.

You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted.

If you have signed up for our newsletter or left your contact details with us in store, we may send you information on our latest products, news and special offers via e-mail and mobile. You have the option to opt-out of receiving marketing communications from us by writing to care@felazone.com.

The content of this site is copyright-protected and is the property of felazone.com.

Scope of the Privacy Policy

It addresses the privacy extended to the visitors of Felazone.com & also identifies the type of data & information, we collect from visitors, and how we disclose & use it and the steps we take to protect the privacy.

Use of Information

All information shared with Felazone.com (as part of using any of our services) will only be available with FELAZONE.COM. Felazone.com does not share user information with any third party except in cases where in such information sharing becomes necessary to provide a particular service; like Payment Gateway & Logistics. We use your information to personalize and customize the service to you. In addition, we use the information to promote services to you and for product improvement purposes. We also use the information to troubleshoot issues; for our safety and to protect us against error, fraud, and crimes; diagnose problems; as advised as time of information collection; and to administer the terms and conditions. We may share this information with other corporate affiliates and entities for the same reasons mentioned above.

Links to other sites

You may come across links to other sites as you browse our site. Felazone.com’s privacy policies do not apply to those sites. We cannot be held accountable for the reliability of the service and data of the other sites, and thus are not responsible for their privacy policy. We recommend you to read the other sites' privacy policy.

Cookies

Cookies are small identifiers that is sent from a web server to web browser and then stored on your computer's hard drive to identify you and to understand how you arrived at our website. We use both temporary and permanent cookies to maintain your security and improve your experience with our product. Access to Felazone.com requires that cookies are enabled on your browser settings.

Security Safeguards

FELAZONE.COM uses stringent security guidelines and some of the highest security standards to protect our customers from security issues, and any loss and misuse of their information.

Analysis And Reporting

Felazone.com uses reporting software that allows us to analyze the amount and type of member traffic we get in our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our members. The software provides aggregate reporting information to Felazone.com only. No personal or personally identifiable information is gathered or used for this process.

RETURN POLICY

7 Days Return Policy

We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as Felazone.com Credit. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

1. All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.

2. We would not be able to accept a product if it shows sign of being broken or tampered with by you.

3. We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

4. Our return policy covers only manufacturing defects and wrong product delivery. Returns for any other reasons other than the above mentioned would not be entertained.

What are the Products covered under the Return Policy?

We accept all items.

REFUND POLICY

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc. the refund is processed.

The order may be cancelled before shipment due to any of the following reasons:

1. The specific product/model is out of Stock.

2. The order could not be shipped within the specified timeline.

3. The shipping address is not serviceable.

4. Any other reason beyond the control of Felazone.com

The orders may be cancelled post shipment and delivery due to any of the following reasons:

1. Established defect in the product which the seller is not able to either replace or repair.

2. Correct product could not be delivered.

3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.

4. Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions:

1. Ensure that the product is in manufacturer warranty.

2. The refund shall be processed only after the product is shipped back and received by merchant.

3. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.

4. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.

Refund Process:

1. Please connect with our customer care via email care@felazone.com

2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange

3. Ensure to collect the return address from Felazone.com customer care.

4. Pack the product properly and label the product with the order number, return address and your address.

5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.

6. Ensure that the tracking number is shared with Felazone.com customer care.

7. The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

Caution: Please ensure to pack the product properly before handing it over to courier.

Refund Timline:

Pay mode	Refund Mode	Refund from the date of cancellation of order

Credit Card	Bank Account Online Transfer	6-11 Working Days*

Net Banking	Bank Account Online Transfer	6-11 Working Days*

Debit Card	Bank Account Online Transfer	6-11 Working Days*

* Note : Working Days are Monday To Friday excluding holidays

Please note: You can check the status of your refund in Your Account on the order page.

1. We will process the refund after receipt of the product by Felazone.com . Refund will be processed based on the mode of payment .

2. If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

SHIPPING POLICY

Shipping Policy for Domestic Orders (within India)

1. Domestic orders (within India) would be processed within 2 days and shipped through a domestic courier company.

2. Most orders are delivered within one week to Indian metro cities.

3. If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.

4. Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) through email.

5. We reserve the right to release information to local, state, central or international law enforcement officials when we believe in good faith that the law requires it, or when required to, by order of a Court or authorized administrative agency.

6. Octroi or entry tax if any should be borne by the customer.

International Orders

We do not ship internationally at present.