RETURNS/EXCHANGE, REFUND AND CANCELLATION BY A USER BUYING A PRODUCT

For Products purchased on Felazone.com, in the event the User has any concern with the Product, the User shall inform Felazone.com within 7 days by emailing us at care@felazone.com or directly go to RMA link in their account page and submit the detail. Felazone.com will process the return/exchange and refund process if any as per the return policy as specified in this section.

In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.

All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact. Any item returned showing signs of wear or engraved, altered, resized or damaged in any other manner shall not be accepted for return.

Felazone.com shall endeavour to process the Users refund within 5 (Five) working days from the date of request made to the Felazone.com complaints team.

Refunds / Returns shall NOT be allowed in the following cases:

• Return/Exchange request is made outside the specified time frame of 7 days as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing.
• If the Product is damaged by the User buying the Product, in any manner as may be determined by Felazone.com at its sole discretion.
• If Product has been used by the User buying the Product.
• If Product sold as combo/sets cannot be returned as individual Product.

In a situation where you, the Buyer, claim that you have received an empty box at the time of delivery, without the actual product being provided/ inserted in the delivery box, you, the Buyer shall immediately:

• Lodge an initial complaint with the Company (in no more than 24 hours of receipt of delivery of the empty box) at care@felazone.com
• Within 48 hours of lodging the initial complaint, you / the Buyer shall:
• Send a photograph of the empty shipment box (as received) with Order ID and shipping label to care@felazone.com.
• Share the complete address of nearest police station and send details to care@felazone.com

Self-shipment by buyer:

In case a reverse pick up is not available at your postal code as it is not serviceable by our logistics partner, we would request you to kindly self-ship the product and the returned shipment should reach us within 10 days of providing the return address details to you. It is highly recommended to use Indian Government Postal Service to return the product. Please send the scanned copy of receipt at care@felazone.com or in the RMA page in your account.

We reserve a right to cancel any order without prior notification to the buyer. Under such circumstances, the refund of the amount paid will be processed and made to the buyer, in case the company cancels any order placed by the buyer without prior notification to the buyer