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Terms & Conditions

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 which require the publishing of the rules and regulations governing the use and access of www.felazone.com or any other portal as may be launched by Cloudsail India Retail (OPC) Private Limited.

 The domain name www.felazone.com (hereinafter referred to as "Website") is owned by Cloudsail India Retail (OPC) Private Limited  a firm incorporated under the Companies Act, 1956 with its registered office at HIG-11, Basant Vihar, Naubasta, Kanpur-208021, Uttar Pradesh, India (hereinafter referred to as “Felazone.com”).Your use of the Website, services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Felazone.com and these terms and conditions including the policies constitute your binding obligations, with Felazone.com. For the purpose of these Terms of Use, wherever the context so requires "You" or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User or a Guest User using the computer systems. The term “We”, “Us”, “Our” shall mean Felazone.com. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.

As a User, your access to and use of the Felazone.com Platform are conditional upon your acceptance of and continuous compliance with these Terms and Conditions at all times. By accessing, browsing and/or using the Felazone.com Platform and/or availing any of the Services and/or Indirect Services, you agree to be bound by these Terms and Conditions and all rules, guidelines, policies, terms and conditions applicable to the Felazone.com Platform and/or Services and/or Indirect Services being provided by Felazone.com ("Policies"), as may be modified by Felazone.com time to time, which shall be deemed to be incorporated in these Terms and Conditions by reference, unconditionally and at all times.

Felazone.com reserves the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ELIGIBILITY

 The Services and the Indirect Services on the Felazone.com Platform are only available to persons who are competent to enter into legally binding contracts under the Indian Contract Act, 1872. Any person who shall be considered as incompetent to contract as per the provisions of the Indian Contract Act, 1872, including minors, un-discharged insolvents, etc., are not eligible to use the Felazone.com Platform ("User"). Any person using the Services and/or the Indirect Services on behalf of a proprietor/ partnership/ firm/ company, represents and warrants that it is duly authorized to accept the Terms and Conditions and the Policies by the User and that such person has the authority to bind the User to these Terms and Conditions and the Policies.

USER ACCOUNT AND REGISTRATION TERMS

Registering at Felazone.com is free service and you can use your personal email id and password to complete the website's registration process or completing a transaction. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account.

We collect the following mandatory information from you when you register with Felazone.com:

  1. Email id
  2. Password for your Felazone.com account
  3. First name
  4. Last name
  5. Mobile

Apart from the above information we insist the users to provide certain profile information on a voluntary basis such as gender, contact address, city, country, profile image etc. for the entire list of registration details. 
Passwords for your account in Felazone.com are always stored in encrypted form. Certain user information like email id and password will never be displayed in the site unless the user puts in public forums like blogs, blog posts, communities and blogs and discussion forums in the communities.

You agree to:

(a) Immediately notify Felazone.com of any unauthorized use of your account or any other breach of security, and

(b) Ensure that you exit from your account at the end of each session. Felazone.com cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or Felazone.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, Felazone.com has the right to indefinitely suspend or terminate or block access of Your membership with Felazone.com and refuse to provide You with access to the website.

If you are a non-registered user you agree that upon reviewing the order at the website a user account will be auto created for you and the access to the same will be communicated to your email address provided.

Services

 Felazone.com Platform is a platform provided by Felazone.com to its Users to list their Products on the Felazone.com Platform and to buy the Products listed on the Felazone.com Platform by various Users registered with Felazone.com.

 Felazone.com Platform, as may be amended from time to time and shall be deemed to be incorporated in these Terms and Conditions by way of reference. Unless expressly stated otherwise, any new features that augment or enhance the current Services and/or Indirect Services shall be subject to these Terms and Conditions.

COMMUNICATIONS

When you use the website or send emails or other data, information or communication to Felazone.com, You agree and understand that you are communicating with Felazone.com through electronic records and you consent to receive communications via electronic records from Felazone.com periodically, as and when required. Felazone.com may communicate with you by email, SMS, telephone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding Felazone.com services through email, SMS, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from Felazone.com You can unsubscribe to the communication by writing to us at care@felazone.com

CHARGES

Membership on the Website is free for buyers. Felazone.com does not charge any fee for browsing and buying on the Website. Felazone.com reserves the right to change its Fee Policy from time to time. In particular, Felazone.com may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Felazone.com reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Felazone.com.

USER CONDUCT & RULES

You agree and undertake to use the website strictly abiding by the following principles.

  1. You shall not upload, publish, host, transmit, display, modify, update or share any information that, at the sole discretion of Felazone.com:
    1. is racial, harmful, sexual, harassing, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever;
    2. involves an illegal or unauthorized use of copyrighted work;
    3. does not belong to You and to which You have no rights;
    4. refers to any website or URL that contains material that is inappropriate for Felazone.com;
    5. Contains software viruses, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    6. shall not be false, inaccurate or misleading;
  2. You will not promote or try to gain unauthorized access or exceed the scope of authorized access to Felazone.com and its connected network.
  3. You will not interfere with another user's use of the Felazone.com Website.
  4. You will not violate any law currently in force in India or outside.
  5. You will not attempt or otherwise impersonate another person during the use of Felazone.com website.
  6. You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to Felazone.com.
  7. You will not use any automatic device, program, or methodology including but not limited to “deep-link”, “page-scrape”, “robot”, “spider” or other such means, or any similar manual process, to access, acquire or copy any portion of the Felazone.com website or any content within.
  8. You will not attempt to gain unauthorized access to any portion or feature of Felazone.com website, or any other systems or networks connected to Felazone.com Website.
  9. You will not probe, scan or breach the vulnerability of Felazone.com website or any network connected to Felazone.com website.
  10. You will not engage in any activity that inflicts an unreasonable or abnormal load on the Felazone.com website or any systems or networks connected to the Felazone.com.
  11. You will not use the website or any content for any purpose that is unlawful or prohibited by these Terms of Use.
  12. You will not violate any of the terms and conditions of this agreement or any other terms and conditions contained elsewhere within Felazone.com.

 

GOVERNING LAW

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Patna.

INTELLECTUAL PROPERTY RIGHTS

All material on this site, including images, illustrations, graphics, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, icons, and hyperlinks, are protected by copyrights, trademarks are owned and controlled by Felazone.com unless otherwise noted. You agree not to use, copy, reproduce, republish, or distribute any content from the website in any way directly or indirectly without prior written authorization from Felazone.com.

PAYMENT

1.        While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the present limit mutually agreed by You and between "Bank/s", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s.

2.        All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

3.        Before shipping / delivering your order to You, We may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

4.        You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Felazone.com to purchase the products and /or services from us using the Payment Facility, and you shall pay the Transaction Price through Your Issuing Bank.

5.        You, as a Buyer, shall electronically notify Payment Facility using the appropriate Felazone.com Website features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by You of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash on Delivery transactions, Buyer is not required to confirm the receipt of products or services.

6.        You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make you ineligible for a refund.

7.        You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain periods (due to maintenance activities).

8.        Except for Cash on Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

9.        For Cash on Delivery transactions, refunds, if any, will be made via demand draft or cheque in favour of the Buyer (As per registration details provided by the Buyer, unless specified otherwise).

10.     Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

11.     For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

12.     Refund shall be conditional and shall be with recourse available to Felazone.com in case of any misuse by Buyer.

13.     Refund shall be subject to Buyer complying with Policies.

14.     Felazone.com reserves the right to impose limits on the number of Transactions or Transaction Price which Felazone.com may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

15.     Felazone.com reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Felazone.com or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

16.     Felazone.com may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Felazone.com. As a result of such check if Felazone.com is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

17.     All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

18.     All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

REFUND POLICY

Felazone.com offers a 5 days exchange and refund policy subject to the following conditions:

  1. Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way;
  2. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged;
  3. Innerwear, lingerie, socks and clothing freebies are not covered under the return policy;
  4. In the event that the good received are damaged or defective, the customer must inform Felazone.com within 2 days of receiving the shipment and an immediate replacement will be sent at Felazone’s cost.

5.        For more information, kindly check our privacy policy.

RIGHTS AND OBLIGATIONS OF THE USER BEING SELLER

  1. The User and/or third party selling the Products, shall be solely responsible for:
    •  procuring and keeping all licenses, registrations, authorizations and clearances under applicable laws valid with respect to the Products and the business carried on by the User selling the Products, from time to time, including all municipal local, state and central registrations and permits for safe storage of the Products within the designated area, sales tax registrations etc.
    •  all statutory compliances and timely payment of all statutory dues, including and not limited to taxes, cesses etc. relating to sale of Product by the User and/or third party being seller to the User being buyer through the Felazone.com Platform/User/third party site, as and when the dues become payable to the relevant statutory authorities.
    • the clearance of the Products from customs in case of imported Products, clearance of Products in case of inter-state movement and timely filing of all statutory returns including sales tax returns; obtaining sales tax assessment orders etc. at its own cost and expense (if applicable); and
  2. The User and/or third party, selling the Products acknowledges that it shall at all times have marketable and legal ownership and title in respect of all Products offered on the Felazone.com Platform and shall pass on marketable and legal ownership and title to the User buying the Products, upon completion of a Transaction.
  3. The User and/or third party selling the Products hereby grants Felazone.com and its associates and representatives for the purposes of Services and/or Indirect Services to rendered in accordance with these Terms and Conditions, a non-exclusive, royalty-free, sub-licensable, limited license to use, display and reproduce the trademarks, service marks and logos and/or any other content provided by the User to Felazone.com for display on its Felazone.com Platform and/or the User website. The User and/or third party hereby confirms that it has the requisite right/permission to use the said marks, logos and/or other content as may be provided by it to Felazone.com, and to grant permission to use as stated herein. Without prejudice to the other rights available to Felazone.com under these Terms and Conditions and the Policies.
  4. The User and/or third party have necessary permissions for selling the Products online at the discounted rate. User and/or third party also have necessary permission to publish logo of the brands pertaining to the Products listed on the Felazone.com Platform (if applicable).

PAYMENT TO USER'S SELLING THEIR PRODUCTS ON THE FELAZONE.COM PLATFORM

  1.  The User selling its Products Pan India i.e. on national level shall be entitled to receive payments for the Products sold through the Felazone.com Platform within 15 (fifteen) days from pickup of Product subject to Product being delivered to User being buyer and same not being returned. In case of local area deliveries, the User selling its Products shall be entitled to receive payments for the Products sold through the Felazone.com Platform within 2 (Two) days from date of delivery of Product, subject to Product being delivered to User being buyer and same not being returned or as per the prevailing payment policies of Felazone.com. The User hereby agrees that Felazone.com shall be entitled to deduct the Fee in relation to each Transaction, payable by a User to Felazone.com for the Services against the payments required to be made by Felazone.com to the User for the Products sold through the Felazone.com Platform. However, a User shall not be entitled to receive payments for the Products sold through the Felazone.com Platform from Felazone.com, if:
    1. any transaction is suspected to be or is unlawful or unenforceable, as determined by Felazone.com in its sole discretion; or
    2. if a Transaction is not completed or any Product sold through the Felazone.com Platform is returned by a User being buyer of the Product or remains undelivered to the such User being buyer of the Product; or
    3. If User has used Felazone.com discount vouchers maliciously or fraudulently.
  2. The User selling its Products accepts and confirms that the account reconciliation and payment mechanism offered by Felazone.com is fair and adequate for sale of the Products through the Felazone.com Platform.
  3. The aforementioned payment terms for Users selling the Products shall not be applicable for third parties providing the intangible Products through the Felazone.com Platform and the same shall be governed by the agreement executed between such third party and Felazone.com.

DISCLAIMER OF WARRANTIES AND LIABILITY

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Felazone.com does not warrant that this Website will be constantly available or available at all.

Felazone.com will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Felazone.com does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

You will be required to enter a valid phone number and email address while placing an order on the Website. By registering your phone number and email address with us, you consent to be contacted by us via phone calls, SMS notifications and emails, in case of any order or shipment or delivery related updates.

 

 

 

 

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COPYRIGHT ©2014 Felazone.com ALL RIGHTS RESERVED. 
This disclaimer/terms of service notification is subject to change without notice